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The below terms and conditions apply to the information displayed on our websites pages and to the ordering of any products from our website -

For the purpose of these terms and conditions, prescription applications and supply of treatment or medication will be specified using the terms 'orders' or 'purchases'. By placing an order, you agree to accept the following terms and conditions:

1. Contacting Us

To contact us simply scroll to our website header and click on the contact us button. This will raise a ticket and bring your query to our immediate attention.

2. Website Information

  • a) All information provided by our website is sourced directly from the manufacturers of our products.
  • We always try to ensure that all information provided on our website is relevant and accurate however we cannot always guarantee that the information will be totally correct and give no warranty in regards to the information we provide.
  • b) We accept no liability for any loss incurred as a result of reliance on the information provided on our websites.

3. Description of Products

  • a) We do not manufacture any of the products on the website.
  • b) We reserve the right to change the prices of or withdraw any of the products available on our website without giving prior warning.
  • c) We reserve the right to change the approximate information on our website – including the descriptions of the products-without giving prior warning and as long as the quality and effectiveness of the medications are not affected.

4. Payment

  • a) When the price of a product changes, this will not apply to orders that have already been processed.
  • b) Payment will be taken from billing details provided by the customer at the time of order. We reserve the right to take payment up to 14 days following the date of order, so long as the customer is notified and they don't consequently state their opposition to their payment being processed within 24 hours.
  • c) We take payment in the form of USD, Euros and GDP depending on the method of processing. The price should remain unaffected as conversion rates are factored in to the final cost.
  • d) Any conversion fees charged to the customer by their credit card company are the responsibility of the customer.

5. Ordering and Delivery of Products

  • a) We will not accept liability for non-delivery of an order due to incorrect delivery information provided.
  • b) Please take note of our delivery information page to see the list of countries we do not deliver to.
  • c) If there are orders that we deem excessive from a customer we reserve the right to decline said orders.
  • d) If a customer vacates the delivery address within 28 days of placing their order we will not accept liability for non-receipt of order.
  • e) Our products will be delivered to the delivery address that was provided during the ordering process.

6. Cancelling Orders

Cancellation of an order by a customer may take place at any point prior to its dispatch. Once sent, an order can no longer be cancelled.

7. General Clauses

  • a) Any promotions found on the website are for a limited time only.
  • b) We accept no liability for issues that transpire due to incorrect details provided to us by the customer.
  • c) The products sold on our website are intended for personal use only and should not be sold on or marketed commercially after purchase from our website.

8. Refund Policy

Refunds will be accepted under these conditions:

  • i. We must be notified of the need for a refund within 24 hours of receiving the purchase.
  • ii. The product must be supplied back to us within 7 days of receipt with no more than 1 tablet missing from the order.
  • iii. If the customer is supplied a replacement product due to stock shortages, they may receive a refund if the product is returned to us within 7 days of receipt with no more than 2 tablets missing from the product upon its return.
  • iiii. Delivery costs of returned products will not be paid for by us.
  • 9. Privacy Policy

    • a) As with all legitimate websites, we collect basic information from our customers such as IP addresses, ISP, the duration of their visit and what pages were visited.
    • b) Our website uses cookies to retain information regarding your shopping cart. This is necessary for the ordering process. None of our customer's details are ever passed onto third parties and we use 3D secure and SSl encryption to further ensure your details are secure with us and remain safe.

    10. Disclaimer

    • a) By browsing our website and its pages, you have agreed to our terms and conditions.
    • b) All customers placing an order with our website confirm that they are 18 years of age or older.
    • c) When ordering from us, customers take full legal responsibility for the importing of the product/s into their country of residence.
    • d) Our website provides our customers with medication that is of pharmaceutical-grade conditions and our customer feed-back on our products is overwhelmingly positive the majority of the time. Therefore if a particular medication does not have the desired effect and is deemed not to work, we recommend that you try another medication on our website or use alternative pharmacy as the nature of medicine is that it does not have 100% effective results with every person, every time.
    • e) Customers ordering from confirm the following:
    • i. They have been diagnosed with a medical condition by a doctor.
    • ii. They are in an agreeable mental and physical state for taking medication.
    • iii. They are not currently taking medications that will be subject to adverse pharmacokinetic reactions with the taking of the products sold on our website.
    • f) The website and all those connected with it:
    • i. Take no responsibility for the accuracy of any of the information provided on the website.
    • ii. Although we do our best to ensure our website remains virus-free, like any business on the world wide web, we cannot guarantee that this is always the case. Customers and people using the web in general should take the utmost care when browsing the internet by having a working anti-virus installed onto their computers.

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